Call Recording

Give your customers a voice!

Many types of organisation can benefit from using Samsung's OfficeServ Voice Recording. In particular, there are obvious advantages for legal firms, insurance companies, call centres, public agencies, health centres/doctors surgeries and any FSA regulated company that is legally bound to record calls. However, call recording is vital for any organisation that is serious about:

• Resolving 'who said what' disputes
• Telesales and marketing training
• Confirming quantities and specifications of an order
• Staff protection from abuse
• Litigation purposes (can be used in a UK court)
• Monitoring staff performance
• Monitoring customer care

Why choose Samsung's Officeserv Voice Recording?

Easy

• Industry-best stereo playback enables easy recognition of caller and employee
• In-built archiving functionality
• Recordings can be e-mailed from the playback screens
• Multiple and extensive search criteria to find a call
• Recordings can be exported as WAV files

Comprehensive

• A call is recorded all the way through its route - even if the caller is put on hold, transferred or in a queue - to provide a complete record of verbal transactions
• Call 'roll back the clock', so newly added users can access historical recordings with the history key

Safe

• Storage and playback is protected using encryption
• Can report on expected hard disk usage, to manage archiving requirements

Flexible

• Any currently installed Officeserv reporting package can be easily upgraded to Officeserv Call Recording
• Easily scalable and cost effective, from just a few users to many hundreds